Shipping policy

Shipping Policy

Last updated: 12 August 2026

At Djamila Celina, we do our best to process and ship your order as quickly and carefully as possible.

1. Shipping Destinations

We ship orders to destinations within Europe where delivery is available.

Available shipping destinations and applicable shipping costs are displayed during the checkout process.

2. Order Processing

After receiving your order, we will process it as soon as reasonably possible.

Orders are shipped to the delivery address provided during checkout. Please ensure that your address details are correct before completing your order.

Once your order has been shipped, you will receive a shipping confirmation and, where available, tracking information by email.

3. Delivery Times

The estimated delivery time is displayed during the checkout process.

Delivery times are estimates unless expressly stated otherwise or required by applicable law.

Delays may occur due to high order volumes, public holidays, carrier delays, weather conditions, customs procedures or other circumstances beyond our reasonable control.

Where there is a significant delay, we will inform you where reasonably possible.

Our statutory obligations regarding delivery remain fully applicable.

4. Shipping Costs

Applicable shipping costs are clearly displayed during checkout before you complete your purchase.

Any promotions offering free shipping will be clearly stated during the relevant promotional period.

5. Tracking

Where tracking is available for your order, you will receive tracking information once your order has been shipped.

Please note that tracking information may take some time to become available or update in the carrier's system.

If you have questions about the status of your order, please contact us at:

shop@djamilacelina.com

6. Incorrect or Incomplete Delivery Address

You are responsible for checking your delivery address before placing your order.

If an order is returned because an incorrect or incomplete address was provided, additional shipping costs may apply for reshipment, to the extent permitted by law.

In this situation, please contact us as soon as possible at shop@djamilacelina.com.

7. Damaged or Incorrectly Delivered Orders

Please inspect your order upon delivery.

If you receive a damaged product or a product that differs from what you ordered, please contact us as soon as possible at shop@djamilacelina.com.

Please include your order number and, where possible, photographs of the packaging and the product received.

We will assess the situation and provide an appropriate solution in accordance with applicable consumer protection law.

8. Undelivered or Lost Orders

If your order has not been delivered within the stated or legally applicable delivery period, please contact us at shop@djamilacelina.com.

Where necessary, we will contact the carrier to investigate the status of the shipment.

For consumers, the risk of loss or damage to an order does not pass to the consumer earlier than permitted by applicable law.

9. Customs and Import Charges

For shipments subject to customs or import procedures, additional charges, taxes or import duties may apply.

Where such costs are legally payable by the recipient, they are not included in the product price or standard shipping costs unless expressly stated otherwise.

Customs procedures may affect the estimated delivery time.

10. Delivery to Third Parties

If you choose to have your order delivered to a third-party address, such as the address of a family member, friend or another recipient, you are responsible for providing the correct delivery details.

Delivery will be carried out in accordance with the terms and conditions of the relevant carrier.