Refund policy

Return Policy

14-Day Right of Withdrawal

You have the right to cancel your order within 14 days of receiving your order, without giving any reason. This period starts on the day after you, or a third party designated by you who is not the carrier, receives the order.

If you wish to exercise your right of withdrawal, please contact us within this period at shop@DjamilaCelina.com.

After notifying us of your return, you have an additional 14 days to send the item back.

Return Conditions

You may inspect and try on an item in the same way you would in a physical store. The item should then be returned in its original condition as far as reasonably possible.

We ask that you return the item:

unworn and unwashed;
with the original tags attached, where reasonably possible;
in its original packaging;
with all original accessories included.

You are only liable for any reduction in the value of the item resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the item.

How to Register a Return

To register a return, please contact us at shop@DjamilaCelina.com. Please include your order number and specify which item(s) you wish to return.

After registering your return, we will provide you with further instructions.

Returns that have not been registered with us in advance may experience delays in processing.

Return address:

Pinned by K HQ
Van Leeuwenhoekweg 16B
5482 TK Schijndel
The Netherlands

Return Shipping Costs

The cost of returning an order is the responsibility of the customer, unless the item was defective, damaged or incorrectly delivered.

Damaged, Defective or Incorrect Items

Please inspect your order immediately upon delivery. If you have received a damaged or defective item, or the wrong item, please contact us as soon as possible at shop@DjamilaCelina.com.

Where possible, please include photographs of the item and your order number. We will assess the issue and work with you to find an appropriate solution.

Exceptions

The right of withdrawal does not apply to certain products that are legally excluded, including:

personalised items that have been made specifically according to your specifications;
products that are unsuitable for return for reasons of hygiene, where the seal has been broken after delivery.

Sale items can, in principle, still be returned when they fall under the statutory right of withdrawal. The fact that an item is discounted does not, by itself, remove your statutory right of withdrawal.

Gift cards cannot be returned after purchase to the extent that the statutory right of withdrawal does not apply.

Exchanges

We do not offer direct exchanges.

If you would like a different size, colour or another item, we recommend returning the original item within the applicable return period and placing a new order.

Refunds

Once we receive your return, we will inspect the item.

When you exercise your statutory right of withdrawal, we will refund the purchase price, including the cost of the original standard delivery.

We may withhold the refund until we have received the returned item or until you provide evidence that you have sent the item back, whichever occurs first.

Refunds will be made using the same payment method used for the original purchase, unless otherwise agreed with you.

We aim to process refunds as quickly as possible.